Our system has always sent reminder e-mails before deliveries are due. Depending on the settings, this takes place either directly before delivery or when a specific purchase order is created from a subscription.
In response to popular demand, proactive reminders are now also available: for customers who prefer to order periodically each time, or for occasional customers who have opted for this option.
As always, a number of rules are in place to protect customers from excessive mail from us – but you can now explicitly override this.
Here is the redesigned dialog in the PCG. Of course, customers can also change some options in their profile page.
